Returns Policy

Returns Policy

Upon receiving your order, it is essential to unpack and inspect the products for any external or aesthetic defects. If any are found, you have the right to reject the item and return it to us.

The specifics of our Returns Policy depend on the following:

  • For in-store purchases, you have a 7-day window from delivery, while online purchases through our website allow a 14-day return period. In the event of a timely declaration, our company is obligated to replace the appliance with a new one or an alternative of equivalent value. Exchanges for products of similar value are permitted, contingent upon the product’s condition at the time of purchase.
  • Items received without objection are deemed to be delivered in excellent condition. We do not accept returns, issue refunds or allow exchanges for delivery/installation charges or used/damaged products.

If you wish to return a product, the original and complete packaging is required.

To initiate a return, contact us via email at (*) or through our online chat, providing all required documents.


Cancellation Policy

Our cancellation policy varies depending on the order type and delivery method:

  • For Online Orders with Store Pick-up, cancellations are accepted within 1 working day after confirmation.
  • For Home Delivery or Courier Pick-up Point orders, cancellation is permitted until the product is handed to the delivery service.
  • Once dispatched, cancellation is not possible; however, our Returns Policy comes into effect for returns.
  • In the event of order cancellation by the customer, the company reserves the right to retain the deposit.

*Products marked as “Upon Order” (Special Order) cannot be returned or cancelled.

  • Please note that we reserve the right to update our Returns and Cancellation Policy, with any revisions posted on our website.
  • We greatly appreciate your understanding and cooperation in adhering to our policies.

European Warranty

Implementation of the European Directive 1999/44/EC:
All appliances purchased from our company are supplied with a two-years manufacturer’s warranty which provides peace of mind against risks.

Manufacturing and material faults are covered and we will rectify them free of charge in accordance with our Terms & Conditions, ensuring compliance with the European Directive 1999/44/EC.