Frequently Asked Questions

Most often we use ACS Cyprus, but if the client has another preference then, at checkout, in the additional notes section, he can specify which courier company he prefers. In cases of domestic appliances extra charges may occur and in some cases we may not be able at all to deliver to your desired location. However, in any case we will contact you in advance to inform you accordingly. In cases of remote areas where home delivery cannot be carried out to your chosen area, you can choose one of the two other methods.

Your order will be ready for pick-up in 1 to 5 working days. Due to the increased amount of orders, it might need some additional working days. When your order is ready to be delivered to your location you will be notified via phone and or/email.

We accept major credit/debit cards (Visa, Mastercard, etc.) and secure digital payments such as Apple Pay where available.

Yes. All card transactions are processed through secure, PCI-compliant payment gateways. Sensitive information like card numbers is encrypted. We also support verified security features like CVV codes.

No — at this time, each order must be paid using one payment method. If you need to split payment (e.g., partially via voucher / gift card), please contact customer support to see if that’s possible.

You can cancel within the timeframe specified in our policy (usually before it’s shipped). Refunds are processed via the original payment method. It may take several business days for refund to appear in your account, depending on your bank or payment provider.

We accept returns within 14 days of delivery, provided the item is unused, in its original packaging, and in resalable condition.

Used items cannot be returned unless they are faulty or under warranty.